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Public Call for Service Users & Carers – Engagement events to discuss improvements to urgent and emergency care

No More Silos

A number of engagement events are being held across Northern Ireland to give the people the opportunity to find out more about how access to urgent and emergency care services is improving.

There is clear evidence that our urgent and emergency care services have been under significant pressure for a number of years with growing numbers of people experiencing long waits to be seen in often overcrowded Emergency Departments (EDs).

The impact of Covid-19, and the focus on infection prevention and social distancing, has driven home the urgent need for change. To support patients and staff, we cannot allow our EDs or hospitals to continue to see this level of crowding in future.

In response, the Health Minister Robin Swann published an Urgent and Emergency Care Action plan – ‘No More Silos’ in October 2020 to maintain and improve urgent and emergency care services through the pandemic and beyond.

The action plan established a ‘No More Silos’ Network, bringing together service users, health care professionals from primary and secondary care services, commissioners and policy makers to oversee the delivery of 10 key actions outlined in the plan. These actions include:

The overall aim of ‘No More Silos’ is to ensure that patients and clients requiring urgent or emergency care can access the right care, in the right place, and at the right time.

The Network and its five Local Implementation Groups across NI are holding engagement events via Zoom to reach out publically to service users and carers. These events will give you the opportunity to learn more about ‘No More Silos’, and how it is improving services in your local area. You will also have the opportunity to ask questions, and share your views on the changes that are being proposed.

The events will take place via zoom as follows:

The event in the Southern HSC Trust area will be announced soon.

To find out more about these events and to register your interest to attend, please phone 07881 636320 or visit the Patient Client Council website: No More Silos – Engagement event registration

Further information


In Northern Ireland, urgent and emergency care can be defined as:


An illness or injury that requires urgent attention but is not a life-threatening situation. Providers of urgent care in Northern Ireland at present include:


Life threatening illnesses or accidents which require immediate intensive treatment. Services that should be accessed in an emergency include ambulance (via 999) and emergency departments.

No More Silos: An action plan to maintain and improve access to urgent and emergency care services during the pandemic and beyond… so that patients get the right care, in the right place, at the right time.