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Sign Language Interpreting Service Update – December 2021



Thank you for your full and honest engagement with us over recent months.  Based on your feedback and what interpreters have told us we know that the proposed Business Services Organisation (BSO) model to employ interpreters to deliver a face to face interpreting service will no longer work.

Why?  Because

So what now?

Because HSCB and BSO do not have the ability to do this, we would like to ask an external expert to provide all of these interpreting services via a procurement process.

What does procurement mean? 

This means that we will buy in the interpreting services from an external provider who is an expert in delivering sign language interpreting for Deaf people.  The provider would work closely with us to deliver the things that you have said are important such as:

The new service will help Health and Social Care Staff to secure interpreters in a timely manner by using one provider.

We want to provide you with assurances that this will empower you by improving your access, choice and interpreting options to Health and Social Care services in Northern Ireland.

Thank you again for your feedback. We will continue to update you with next steps and keep you involved.